31 Oct 2017
Ella from Kew, Vic

Hi Orlando & Amanda,

Thank you so much for delivering our beds today. I can not thank you enough for holding onto them for as long as you did.

Your service has been brilliant at every step. From my initial phone enquiry to helping the kids pick colours that they liked and I most importantly approved of, right through to delivery.

Your quality colourful  beds have been the most exciting part for our kids bedrooms and we can’t wait to send you a picture of the end results.


4 Oct 2016
Lisa from Williamstown, Vic

Hi Orlando & Amanda,

I put my Scout bed together over the weekend, I'm so in love with it. The quality is amazing.  I've already had a few compliments! It's such a beautiful piece of furniture.

The quality, proportions and the colour of my bed is perfect. I'm so glad I went with the gloss black.  I now have the most perfect bed.

Thank you for all of your help that you have provided me over the last couple of months.

I look forward to visiting your lovely store again soon.

Kindest regards,


19 Aug 2016
Ruby from Lakes Entrance, Vic

Hi Orlando. 

Bed arrived in one piece and in excellent order. 

Thank you for your fine service and craftsmanship on the Scout bed it’s a beauty. I put it together and it’s solid as well steel, makes no noise nor does it rattle around the place when you slump onto it. I love a quiet bed.

I shall be shouting the virtues of Scout House around the place because you are good people providing exemplary service. Rare these days when the service elsewhere matches the plastic crap we are sold. 

I will be sleeping like a baby tonight, hoping I don’t get a nose bleed though, it’s been a while since the mattress has left the ground. ?

Enclosed a photo use it on Facebook if you like, Albert loves it and I think it matches his colour quite well. Have a lovely weekend and when I’m next in St Kilda I’m popping in to say hello oh and to try out your sofa, that’s my next purchase.Thanks again


1 Aug 2016
Gina from Woolhara, NSW
Have received my online order today, everything perfectly wrapped and as described.
Thank you again a very pleasant and easy experience
1 Aug 2016
Anita from Cairns, QLD
Hi Orlando,

The bed arrived this morning, thank you, it looks fantastic in our room and is just how we pictured it.  It is beautifully made and I can see it being one of those heirloom items that we pass onto future generations.I tagged Scout House on my Instagram photo; if you would like a better photo I can email you one. Thanks again, Annie

Theresa from Auckland, NZ
Dear Amanda and Orlando
Thanks for the great service and the beautiful beds. Jimmy loves his in navy bed. 

Melinda from Darwin, NT:
Hi Amanda and Scout House Team,
Just wanted to let you know that my bed arrived and I just LOVE it! It is exactly as I imagined and as described on your website. Thank you so much. I wouldn't hesitate to recommend Scout House to anyone! 
thank you, Melinda. 
Sarah from New South Wales:
Hi Scout House Team,

We can't thank you enough - our meticulously packed bed arrived to our door yesterday afternoon. We receive all manner of things by post and courier and have never had such care or attention to detail taken to protect items through courier world. 

Your bed is beautifully crafted (the photos don't do them justice) and we had it assembled in no time and slept comfortably.

Heartfelt thanks for amazing products and service.
All the best,

Jenny and Todd from New South Wales:

 "Just to let you know that our bed was delivered today.

 Excitedly, we have assembled it ready to use tonight. It looks fantastic, and is obviously a quality made bed.

 Many thanks to you and your staff for your professional manner in dealing with clients, not to mention your excellent products!


Allana from Tasmania:

 "It's been a pleasure doing business with you and I'll be sure to pop into the shop when I'm next in Melbourne - it looks DIVINE!

I am doing a PhD in small retailer strategy and performance and so I deal with a lot of small shops - your service is brilliant and so personal - very happy customer!
Warm wishes and have a wonderful weekend."


Julie, from Queensland

"Hi Scout House

Just a quick note to say a big thank you. I received the two Owl Lamps I ordered today and they arrived at my home in Qld in perfect condition, they were very well packed. I am so pleased with the quick delivery and the safe arrival of the Owls. I will certainly be visiting your online store again in the future and will certainly recommend your store to others. Again thank you."


Claire, from South Australia

"Just wanted to let you know my bed arrived safely last Thursday, I put it together yesterday and it is the greatest bed ever. Really well made and was carefully packed for shipping down here to Adelaide.


I've thanked you a thousand times in my previous emails, but thanks one more time for all your help, and I would recommend you guys to absolutely anyone, it was 150% worth waiting for."

Tabetha, from New South Wales
"I took delivery of my Tilly bed much earlier than expected yesterday, and I just wanted to share with you that I love it! 
Not only is the design perfect, but the quality is truly outstanding. 
What was intended as a bed for my daughter is instead likely to become a family heirloom that will no doubt outlive us all. Thank you for your quality goods, and your warm and friendly service. I'll be back to buy very soon!"
Teena from Sydney, New South Wales
The bed is fantastic, thank you.
And such rare high quality. I can see this being in the family for years to come. 
Thank you again for such a pleasant experience, if only all consumer transactions were so warm.

I’ll be back to Scout House again shortly to get some help furnishing our Church in the mountains, not to mention getting linen for the bed.
Sarah from Auckland, New Zealand
Thank you Scout for sending everything out so quickly. I love them all!! Cheers
Gail from Melbourne, Victoria
There should be a button that says "Love"! Because "Like" is not enough! You guys are so so full of gorgeous stuff, I just want to come live in your shop :)
Aimee from Geelong, Victoria
Fantastic shop and many thanks for organising to send the vintage sign - my sister loves it THANKS!! Aimee
Jude from Bendigo, Victoria
Thank you for your service today and for the wonderful retail space that you have created in Grey Street. The lamp was meant for our lounge and I'm sure that the meat safe will continue its story in our homestead/cottage in Bendigo, when it gets here. It was so good to share your collection.
Amelia from Yepoon, Queensland
just wanted to let you know that the bed arrived on Wednesday and it is brilliant! Absolutely perfect! We love it! The colour is perfect and it all came together very easily! So thank you! It's my absolute pride and joy! Amelia
Anne from Potts Point, New South Wales
Hi Orlando, the bed is FABULOUS! Cheers, Anne
Sandra from Brighton, Victoria
Thank you for the great service - it's very refreshing!: Sandra
Miriam from Preston, Victoria
I was actually meaning to email you and let you know how helpful Gary was. He was very kind and help me put the bed together, a task no other deliver/business would ever do! I couldn't have don't on my own - so a big thanks you. Thanks for the follow up.
Prue from Darwin, Northern Territiory
Hi Scout Oh yes, it's perfect! We have opened the box but putting together tonight. From the instructions we have all the right bits so we will forge ahead tonight. Thanks for your help and great communication. Worth waiting a lifetime of searching antiques shops for the elusive cast iron queen bed. Couldn't be happier. Kind regards, Prue
Kristyn and Andrew from Bunbury, Western Australia
Our bed arrived last night and we are so excited. Andrew and I will be making the bed when we get back from holidays, so excited, great service
Anne from Launceston, Tasmania
Just thought I should let you know that pic is safely on my wall and I totally love it. Great frame. Glad you framed it and not me, I would have not gone teak but boring black.
Annie, from Cheltenham, Victoria
Thanks to the Scout team for prompt and efficient service. Just received the Treby King doona and cases in the mail...lazy girl not coming in...beautiful quality product....come and open a store in Cheltenham!...we love you...others would love you. Loved the hand written (and stylish hand-writing) of the Scout Post card to say thanks...very nice- made me feel fuzzy, nevertheless. That's the aim, nést-ce pas? Veramente! You are doing well and will prosper...with all that talent and charisma at your fingertips.
Andree from Broadview, South Australia
Hi Orlando, I just wanted to say thanks so much for the great service! The shipping was so fast, my parcel actually arrived on Tuesday but I wasn't home so I picked it up from the courier company yesterday and I absolutely love it! The cushion is so beautiful and such great quality. I was also wondering if you're planning to stock any of the Donna Wilson blankets in the future? Thanks so much for your help and thanks again for the fantastic service, I'll definitely be shopping with Scout House again in the future :-) All the best, Andree